Once you have that information, contact Narrative1 Support at Provide the Support team with your Office bit version (32 or 64) and they will send you the appropriate installer. If the full version number doesn't appear there, click on the About Word button.Ī pop-up window will open and display the full version number and bit version (32 or 64).ĥ. In some cases, the full version number, including the bit version, will also be listed there.Ĥ. Your product name will be listed under the Product Information header. Click on the File button in the upper left-hand corner. Solution: Determine which version of Office you have and then acquire the corresponding Narrative1 installer file from N1 Support.Ģ. In this case, the 32-bit version of Microsoft 365 will be installed instead. Note: A similar message will appear if you attempt to run Narrative1 and it is not installed. The 64-bit version is installed by default unless Microsoft 365 detects you already have a 32-bit version of Microsoft 365 (or a stand-alone Microsoft 365 app such as Project or Visio) installed. Installing and running the version of Narrative1 that is not compatible with your version of Office will cause the error message listed above. There is a separate Narrative1 installer for each. Typical Cause: Microsoft Office is available in 64 bit and 32 bit versions. Symptom(s): When attempting to run Narrative1, an error message states: "Compile error in hidden module." If you have installed Office 2010 including Microsoft Outlook 2010, Outlook sets a registry key named Bitness of type REGSZ on the computer on which it is. Narrative1 Component: Narrative1 Dashboard
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